Help centre
Short answers. Real people behind them.
If your question is not here, call us or ask from inside the desk; every order and bid has a thread to our team.
The vault
Which documents should I upload?
Everything a procuring entity asks for at preliminary evaluation: CR12, KRA Tax Compliance Certificate, certificate of incorporation, PIN certificate, AGPO certificate if you hold one, NCA registration for works, county business permit, NSSF and SHA compliance, and any professional registrations or manufacturer authorisations your line of work needs.
How does Tendakazi know when a document expires?
You enter the issue and expiry dates when you upload it; for the common certificates the vault suggests the validity period. Status is recalculated every night and reminders go out at 60, 30 and 7 days.
Can you renew documents for me?
Yes. From any expiring or expired document, order a statutory renewal. We quote the job, you pay by M-Pesa, and our team handles it with the issuing body. The new document is uploaded to your vault when it is issued.
Reading tenders
Who analyses the tender?
Our analysts, working with AI. You upload the tender document; we read it in full, check each requirement against your vault and firm profile, and publish a report to you: what is met, what is missing, why, and exactly what to send. Every point carries the page it came from.
Is my tender document shared with anyone?
Only our analysis team sees it, along with the vault documents needed to check your compliance; every access is recorded. The document is sent to our AI provider only to be read and is not used to train models. See the legal page for the data handling terms.
What is the readiness verdict?
A comparison of the tender's mandatory requirements against your vault and firm profile. Not qualified means a disqualifier cannot be met in time; at risk means something is missing but obtainable; ready means every mandatory item is met.
Bids and services
How are physical bids delivered?
Order a physical delivery from the bid. We confirm the pickup time against the closing time, collect the bound copies, and the courier's position is visible in the bid until the receipt is stamped. The receipt and a timestamped photo are attached automatically.
How do I pay for a service?
Every service is quoted first. Accept the quote and an M-Pesa prompt is sent to your phone; you can also pay the Paybill directly using the reference shown. The order starts when the payment lands.
What about bid bonds and financing?
Requests for bid bonds, performance bonds, LPO financing and invoice discounting are placed with partner insurers and lenders. Tendakazi relays the request and tracks its status; the partner's terms apply to the facility.
Opportunities and contracts
Where do the opportunities come from?
Our team publishes tenders from public sources to the Opportunities board. Set your matching preferences under Tender matching in Settings and the board ranks what fits, with alerts for new matches. Track one and it becomes a tender in your desk with the documents attached.
What happens after we win?
Record the result on the bid and open a contract from it. The contract holds milestones, invoices and what the client still owes, and can be added to your experience library when it is complete.
Can we bid with a partner firm?
Yes. Invite a partner to a bid as a joint venture or subcontractor. They see that bid and only the documents you share, never the rest of your desk, and they can upload what you ask of them.
The assistant
What can the assistant do?
It answers questions from your firm's own records: bids, analysis reports, the vault, tasks, opportunities and contracts. It can also pass a request to our team. It cannot change your records or submit anything.
Where does my question go?
Your question and the records needed to answer it are sent to our AI provider to produce the reply, and are not used to train models. The assistant sees only what your role can see. Check deadlines and amounts on the page before acting on an answer.
Account
Can my team share one account?
Add team members to your firm from Team. Roles decide what each person can see and do: owners and administrators manage the firm, bid managers run tenders and bids, finance sees billing, members work on the tasks assigned to them.
What if a colleague has no email?
An administrator can create the account directly and share the one-time password. The account can do nothing but set its own password until it does.
How do I turn on two-step sign-in?
Open Your profile and set up two-factor sign-in with an authenticator app. An owner can require it for chosen roles from Team, Roles.
Can we take our data with us?
The firm's records can be downloaded from Settings at any time, and anyone can download what Tendakazi holds about them from Your profile. Deletion requests are handled by our team under the Data Protection Act, 2019.
Can I use Tendakazi in Kiswahili?
Yes. Choose Kiswahili from your account menu. The main screens are translated today and the rest are following.